Refund & Cancellation Policy

Last Updated: April 1, 2026

At Sunset Shine Home Cleaning LLC, we value your time and work hard to provide dependable, high-quality service. To ensure fairness to both our customers and our cleaning professionals, we have established the following Refund & Cancellation Policy.

1. 24-Hour Cancellation Policy

To avoid cancellation fees, we kindly ask that you notify us at least 24 hours before your scheduled appointment time.

Cancellations made with less than 24 hours’ notice will incur a $50 cancellation fee.
Same-day cancellations will incur a fee equal to 50% of the total booking value, as the appointment time is reserved exclusively for you and your cleaner.

This policy ensures our team is compensated for reserved slots that cannot be filled on short notice.

2. Satisfaction Guarantee

We proudly stand behind our work and offer a Satisfaction Guarantee based on our official cleaning checklist.

If any item covered on the checklist is not completed to your satisfaction, please contact us and we will return to address the issue at no additional cost.

Please note:

Refunds will not be issued for services or tasks not included in our cleaning checklist.
All concerns or disputes must be reported within 7 days of the service date.
- After 7 days, we cannot take responsibility due to the passage of time and the inability to verify the root cause.

If you have any questions, concerns, or feedback, please contact us at support@sunsetshinehomecleaning.com as soon as possible. We’re committed to making things right and ensuring you have a great experience.

All deep cleaning and move-in/move-out services include a re-cleaning guarantee (focused on any missed areas). Certain conditions apply. To qualify for this guarantee, you must:

Notify us within 48 hours of your cleaning by emailing support@sunsetshinehomecleaning.com
Provide a clear written explanation of the issue
Include relevant photos or videos showing the areas of concern

If your request is valid, we will schedule a re-cleaning to address the specific issues. We will aim to offer available time slots within 7 days of your original cleaning appointment. If none of the provided options are accepted, the re-cleaning offer and satisfaction guarantee will be considered void. In select cases, we may offer a partial refund of up to 50% at our discretion.

Please note: For deep cleaning, move-in/move-out, and post-renovation services, failure to provide accurate, up-to-date photos or videos of the space at least 48 hours before the scheduled cleaning will void the satisfaction guarantee and any eligibility for a refund.

Photos must reflect the actual current condition of the space. Staged images (such as real estate listing photos) or outdated photos/videos (taken more than one week prior) will not be accepted, as they do not accurately represent the condition of the property before our service.

We are committed to resolving legitimate issues promptly and professionally.

3. Cleaning Special Terms

Customers who take advantage of the First-Time Deep Clean Special agree to complete two or three routine cleanings depending on the special offered following their discounted deep clean.

If a customer cancels before completing the second or third routine cleaning depending on the special offered, they will be charged the difference between the discounted deep clean rate and the standard deep clean rate.

This policy ensures fair use of promotional pricing and consistent scheduling for our team.

4. Refunds

Refunds may be granted only under the following conditions:

A service included in the cleaning checklist was not completed satisfactorily and we were notified within the 7-day dispute window.
We were unable to remedy the issue after a re-clean visit.

Refunds will not be issued for:

Missed items not listed on our cleaning checklist
Areas or tasks excluded from the chosen service package
Dissatisfaction caused by unrealistic expectations or service limitations disclosed prior to cleaning

5. No-Show Policy

If our cleaning team arrives at your home and cannot gain access due to lockouts, pets, alarms, or other preventable conditions:

The appointment will be treated as a same-day cancellation, and a fee equal to 50% of the booking value will apply.

6. Rescheduling Policy

Rescheduling is free if done 24+ hours in advance.
Rescheduling within 24 hours is treated as a late cancellation and the $50 fee applies.

7. Service Time Adjustments

If your home requires significantly more time or effort than originally estimated, we may:

Adjust service pricing
Modify the service scope
Recommend an upgraded cleaning package

You will be notified before any changes are made.

8. Policy Changes

Sunset Shine Home Cleaning LLC reserves the right to update or modify this Refund & Cancellation Policy at any time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have questions or need clarification regarding this Refund & Cancellation Policy, please contact us:

Email: support@sunsetshinehomecleaning.com
Website: https://sunsetshinehomecleaning.com

We appreciate your cooperation and look forward to serving you with excellence.